privacy policy

Last updated: 26 February 2026

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At Embracing Moments Therapy (“we”, “us”, “our”), we are committed to protecting and respecting your privacy.

This Privacy Policy explains how and why we collect personal information when you visit and interact with our website www.embracingmomentstherapy.com (“Website”), use our booking system, loyalty scheme, social media links and related services. It also explains your rights and how to exercise them.

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By using our Website you agree to the collection, use, disclosure and transfer of your personal information as described in this Policy.

1. Information We Collect

We collect personal information you voluntarily provide when using our services, such as:

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Contact and identity details

• Name

• Email address

• Phone number

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Booking and service related data

• Appointment details

• Notes relevant to your therapy sessions

• Loyalty scheme participation and points

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Technical data

• IP address

• Browser type and version

• Operating system

• Pages you visit and how long you stay on them

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Social media data
If you click our social media links or interact with our social platforms, those platforms may collect information under their own privacy policies.

2. How We Collect Information

We collect information when you:

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• Complete booking forms via our booking system

• Sign up or participate in our loyalty scheme

• Contact us by email or phone

• Use or browse the Website

• Interact with links to our social media

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Some technical information is collected automatically through cookies and similar technologies.

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3. Why We Use Your Information

We use your information to:

• Provide and manage bookings

• Operate and improve the loyalty scheme

• Communicate with you about appointments and updates

• Respond to your enquiries

• Personalise and enhance your experience

• Maintain records for business and legal purposes

• Comply with legal obligations

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We will only use your personal data where we have a lawful basis, such as fulfilling our contract with you, where you have given consent, for legitimate business interests or to comply with legal obligations.

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4. Cookies and Tracking Technologies

Our Website uses cookies and similar technologies to collect information automatically.

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Cookies help us improve site performance, remember your preferences and analyse how users interact with the Website.

You can control cookie preferences through your browser settings though this may affect how the Website functions.

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5. Third Parties and Where We Store Your Data

Wix
We use Wix as our website host. Data you submit via this Website is stored on Wix’s servers. Wix’s privacy policy explains how they manage your data at https://www.wix.com/about/privacy

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Booking System and Loyalty Scheme Providers
These may be third party tools integrated into the Website. Their use of your personal data is governed by their own privacy policies.

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Social Media Platforms
If you interact with our social links, social platforms may collect data according to their policies.

Your information may be transferred to service providers outside the UK or EU. We will take reasonable steps to protect your data.

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6. Data Security and Retention

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, alteration, loss or destruction.

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We retain your personal data only as long as necessary for the purposes outlined or as required by law.

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7. Your Rights

Under UK data protection law, you have the right to:

• Request access to your personal data

• Request correction of inaccurate data

• Request erasure of your data

• Object to or restrict processing

• Request data portability

• Withdraw consent at any time

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To exercise any of these rights please contact us.

8. Children

Our Website is not intended for children under 16. We do not knowingly collect personal information from children under 16. If we learn that we have collected data from a child under 16 we will take steps to delete it.

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9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on the Website with an updated effective date.

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10. Contact Us

If you have any questions about this Privacy Policy or how we handle your data please contact:

Embracing Moments Therapy
📞 07752 756 022
📍 Office 9, Innovation Centre, Gidds Pond Way, Weavering, Maidstone, ME15 5FY